About us

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Publication details
Legal notices
Dealer information.
Provider & data privacy.

Publication details

Supplier of

Vehicle search, online store, model overview, online appointment booking, online test drive booking, vehicle configurator

Mercedes-Benz AG
Mercedesstrasse 120
70372 Stuttgart
Tel.no.: +49 711 17 - 0
Email: dialog.mb@daimler.com

represented by the Board of Management:

Ola Källenius (Chairman), Jörg Burzer, Renata Jungo Brüngger, Sabine Kohleisen, Markus Schäfer, Britta Seeger, Harald Wilhelm
Chairman of the Supervisory Board: Bernd Pischetsrieder

Commercial Register at Stuttgart District Court, No. HRB 762873
Sales tax identification number: DE 32 12 81 763

Permission without licence according to Section 34d para. 3 GewO, supervisory authority: Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, www.ihk-stuttgart.de

Member of the Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, 70174 Stuttgart

Professional title: insurance representative with authorisation in accordance with Section 34d para.3 GewO; Federal Republic of Germany

Professional regulations:

- Section 34d Trade Regulation Act:
- Sections 59 - 68, Insurance Contract Act

The professional regulations can be consulted and called up via the homepage www.gesetze-im-internet.de operated by the Federal Ministry of Justice and by juris GmbH.

Financial services provider

Mercedes-Benz Bank AG
Siemensstrasse 7
70469 Stuttgart

Phone: 0711 2574-0
Fax: 0711 2574-8005
E-mail: kundenservice@mercedes-benz-bank.com

Represented by the Board of Management:
Benedikt Schell (Chairman), Andreas Berndt, Ilka Fürstenberger, Andree Ohmstedt, Marc Voss-Stadler
Chairman of the Supervisory Board: Peter Zieringer

Commercial Register at Stuttgart District Court HRB No.: 22 937
VAT ID: DE-811 120 989

Bank details: Commerzbank AG, Stuttgart
IBAN: DE22600800000960028000
BIC: DRESDEFF600

Responsible supervisory authorities:
Federal Financial Supervisory Authority
Graurheindorfer Straße 108
53117 Bonn
and
Marie-Curie-Straße 24-28
60439 Frankfurt a.M.

and

Europäische Zentralbank
Sonnemannstraße 20
60314 Frankfurt a.M.

Insurance Broker Register (www.vermittlerregister.info): Register no. D-HIEM-XM7SI-10

Permission according to Section 34d Sec. 1 GewO (insurance agent),
Supervisory authority: IHK Stuttgart, Jägerstr. 30, 70174 Stuttgart, www.ihk-stuttgart.de

Member of the Stuttgart Chamber of Industry and Commerce, Jägerstr. 30, 70174 Stuttgart

Professional title:
Insurance agent with permission according to Section 34d Sec. 1 GewO; Federal Republic of Germany

Professional regulations:
- Section 34d Trade Regulation Act
- Sections 59 - 68 VVG
- VersVermV

The professional regulations can be viewed and accessed
via the homepage www.gesetze-im-internet.de operated by
the Federal Ministry of Justice and by juris GmbH.

Other companies advertising on this page:

Mercedes-Benz Leasing GmbH
Siemensstrasse 7
70469 Stuttgart
Tel.no.: 0711 2574-0
Fax: 0711 2574-8005
Email: kundenservice@mercedes-benz-bank.com

_____________________________________________________

Contact:
Service telephone for private customers: Leasing/Financing/Insurance
Tel.no.: 0681 96595010
Fax: 0681 96595015

Service telephone for commercial customers: Leasing/Financing/Insurance
Tel.no.: 030 868755755
Fax: 030 868755756

Monday-Friday: 8.00-18.00 hrs

Providers of dealer-specific information and offers

John Doe Car Dealership
Anystreet 1
50829 Anycity

Represented by

Joe Bloggs

Registered office and register court

Anycity
Register of companies No.: XXXXX
Sales tax identification number: DE 12345678910

Register of Insurance Intermediaries (www.vermittlerregister.info)

Register no. X-XXXX-XXXXX-XX
Insurance agent with licence exemption according to Section 34d para. 6 GewO (product accessory),
issued by the Chamber of Industry and Commerce (IHK) Musterhausen

Notice pursuant to Section 36 Consumer Dispute Settlement Act (VSBG)

The seller/contractor will not participate in a dispute resolution procedure before a consumer arbitration board within the meaning of the VSBG and is not obliged to do so. Due to a legal obligation, we must inform you, irrespective of our participation in an alternative dispute resolution procedure, that the European Commission has set up an online dispute resolution platform (ODR) for the out-of-court settlement of consumer disputes. You can find these under the navigation point "Legal information". Fahrzeug-Werke LUEG AG will not participate in dispute resolution proceedings before a consumer arbitration board within the definition of the VSBG and is not obliged to do so.

Contact
Tel.no:
Fax:
Email

Provider Mercedes-Benz Van Rental

Mercedes-Benz Vans Mobility GmbH
Rungestrasse 22 -24
10179 Berlin
Germany

Tel.no.: +49 800 826 736 825
Email: kundenservice-vanrental@daimler.com

Mercedes-Benz Vans Mobility GmbH
Registered office and registry court: Berlin, Amtsgericht Charlottenburg
HRB-Nr.: 179904 B
Management: Stefan Sonntag, Agnieszka Kühn
VAT ID No.: DE 309 382 419

Legal notices

All rights reserved. All text, images, graphics, audio/video and animation files and their arrangements are protected by copyright and other legislation for the protection of intellectual property. They must not be used for commercial purposes, nor copied or modified for use on other websites. Some internet pages also contain material the copyright to which is held by the parties that provided it.

Licence rights.

We have sought to achieve an innovative and informative internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, we ask you to understand that our intellectual property, including patents, trademarks, labelling rights and copyrights, is protected and that these Internet pages cannot grant any licensing rights to this intellectual property.

Trademarks.

Unless otherwise indicated, all the brands displayed on the Internet site are subject to the trademark rights of the Daimler Group, this applies especially to the model names and all logotypes and emblems of the company

Product and prices.

Changes may have been made to products and services since the editorial deadline for individual pages. The manufacturer reserves the right to make changes to the design, form, colour and the product specification or service scope during the delivery period, provided these changes, while taking into account our interests, can be deemed reasonable with respect to the buyer. The illustrations may show accessories, optional equipment or other features which are not part of the standard specification
or service scope. Colours may differ slightly from those shown on the website, owing to technical limitations.
Individual pages may contain models and services which are not available in certain countries. Information given regarding statutory regulations, legal requirements and taxation applies only to the Federal Republic of Germany. Unless stated otherwise in our Terms & Conditions of sale and delivery, the prices as valid on the day of delivery apply. The prices are recommended retail prices for our authorised dealers. Please consult a company branch or an authorised dealer for final details.

Cautions regarding forward-looking statements.

This website contains forward-looking statements about our current assessment of future events. The words "anticipate", "assume", "believe", "estimate", "expect", "intend", "may", "plan,“ "project“, "should“ and similar expressions identify forward-looking statements. These statements are subject to a number of risks and uncertainties.

Some examples for this are

an unfavourable development of the global economic situation, especially a decline in demand in our most important sales markets,
a deterioration in our refinancing options on the credit and financial markets,
unavoidable events of force majeure, such as natural disasters, acts of terrorism, political unrest, armed conflicts, industrial accidents and their consequential effects on our sales, purchasing, production or financing activities,
changes in exchange rates and customs regulations,
a change in consumer behaviour towards smaller and less profitable vehicles or a possible loss of acceptance of our products and services with the consequence of an impairment in the enforcement of prices and in the utilisation of production capacities,
price increases for fuels and raw materials,
interruptions in production due to material bottlenecks, staff strikes or supplier insolvencies,
a decline in the resale prices of used vehicles,
the successful implementation of cost reduction and efficiency improvement measures,
the business prospects of the companies in which we hold significant shares,
the successful implementation of strategic cooperations and joint ventures,
the changes in laws, regulations and official directives, especially insofar as they affect vehicle emissions, fuel consumption and safety,
as well as the conclusion of ongoing official investigations or investigations initiated by authorities and the outcome of pending or threatening future legal proceedings
and other risks and imponderables, some of which are described in the current annual report under the heading "Risk and Opportunity Report".

If any of these uncertainties or contingencies materialise, or if the assumptions underlying any of the forward-looking statements prove incorrect, then actual results may be materially different from those expressed or implied by such statements.

We neither intend nor assume any obligation to update forward-looking statements on an ongoing basis, as these are based solely on the circumstances on the date of publication.

Liability.

The information and descriptions on these pages do not represent any kind of assurance or guarantee either expressed or implied. In particular they do not represent any implied assurance or guarantee concerning the condition, the merchantability, adequacy for a particular purpose or non-infringement of laws and patents.

Our Internet site contains links to external sites which are not under the control of Daimler. Please note, therefore, that we are not responsible for the contents of any linked site. Consequently, neither are we able to guarantee that the information provided on the external website is up-to-date, correct, complete or of the required integrity. In view of this, we hereby disassociate ourselves from all contents of these websites. This declaration applies to all links to external pages on our website and the contents thereof.

Notice pursuant to Section 36 Consumer Dispute Settlement Act (VSBG)

We will not participate in any dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG) and are not obliged to do so.

Information on online dispute resolution

The EU Commission has created an internet platform for the online settlement of disputes (so-called "ODR platform"). The OS platform serves as a point of contact for out-of-court dispute settlement with regard to contractual obligations arising from online purchase agreements. You can access the ODR platform at the following link:

>https://ec.europa.eu/consumers/odr

Dealer information.

Mercedes-Benz <Location>

LMCT #

ACN #

ABN #

Dealer privacy policy.

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Legal notice & terms.

Modern slavery statement.

Provider & data privacy.

Dealer privacy policy.

F.W. Graunke (“We”, “Us”, “Our”) respect your personal information and share your concerns regarding data protection.

Our Privacy Statement sets out how we manage your personal information and other information in accordance with the Privacy Act and the 13 Australian Privacy Principles (APPs) set out in that Act, which regulate the way that certain entities handle personal information.

1. The kinds of information we collect and hold

Depending on the particular circumstances, we may collect and hold a range of different information about you. This can include your name, date of birth, contact details (including address, email address, phone number or mobile telephone number) occupation, driver's licence number, details about your vehicle(s) and financial information (such as credit card or bank account numbers). This is not an exhaustive list.

You might also need to provide personal information about other individuals to us (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about this statement.

2. How we collect your information

We may collect your information in a number of ways, including:

a) directly from you (such as where you provide information to us when you visit our premises or website, complete an application form or agreement for one of our products, or contact us with a query or request);

b) from Mercedes Benz Australia/Pacific Pty Ltd (“MBAuP”);

c) from third parties such as our related entities, business partners, credit reporting bodies, wholesale or other customers, or your representatives;

d) from publicly available sources of information; or

e) when we are legally authorised or required to do so.

This is not an exhaustive list.

If you choose not to provide to us certain information about you, we may not be able to provide you with the products or services you require.

3. How we hold your information

We take reasonable steps to maintain the security of your information and to protect it from unauthorized disclosures. While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist today and take appropriate care to help safeguard your information.

4. How do we use your information?

We collect, use and exchange your information so that we can:

a) establish your identity;

b) consider your request for a product or service;

c) allow us to provide a product or service;

d) conduct and improve our businesses and improve the customer experience;

e) to tell you about other products and services that we think may be of interest to you;

f) manage our relationship with you;

g) to consider any concerns or complaints you raise against us and/or to manage any legal action between you and us; and

h) to comply with any relevant laws, regulations, or codes of practice.

5. How we use your information for Direct Marketing

We may also use your information so that we can promote and market products, services and special offers that we think will be of interest to you. This marketing may be carried out in a variety of ways and may continue after we have received products or services from us. We will give you the opportunity to choose not to receive further communications or marketing material from us whenever we contact you. Alternatively, you may opt-out of any direct marketing by conducting us via the how to contact us section of this document.

6. How to access or correct your personal information

It is important that we have your correct details. You can update your information by contacting us (using the contact details set out in the how to contact us section of this document). If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us so that we can consider and respond to your request. We will need to verify your identity before giving you access to such information.

There is no fee for making the initial request but in some cases we may apply an administrative charge for providing access to your personal information in response to a request. In certain circumstances we’re allowed to deny your request, or limit the access we provide. If that is the case, we’ll write to you explaining why you cannot access the requested information.

7. Disclosure

We collect personal information to provide you with the best possible products and services that we have to offer, to create a more personalised experience for you, and comply with our legal, regulatory, industry or workplace requirements. More specific purposes include but are not limited to:

- those that you have consented we disclose your personal information to;

- our authorised dealer network;

- contracted service providers;

- MBAuP and other Daimler Group Companies; and

- as required an enforcement authority, regulator, law, court or tribunal.

8. Cross Border Disclosure

During our daily business activities and those of our related and associated entities and service providers, your personal information may be transferred, accessed, processed and/or stored in various countries within Asia, Africa, Europe, North America and other parts of Australasia, but usually in Germany, Singapore, India, United Kingdom and Japan.

Where work or services are undertaken on our behalf, this occurs under conditions of confidentiality and may result in your personal information being transferred, accessed, processed and/or stored (for example, on clouds and servers) in various countries for purpose of service or delivery to us or you.

Unless exception applies in the Privacy Act, prior to disclosing personal information to overseas recipients we will take reasonable steps in the circumstances to ensure that the overseas recipient adheres to the Australian Privacy Principles.

9. How to make a complaint

You may use the contact details in our how to contact us section of this document, to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner.

While we hope that we will be able to resolve any complaints you may have, if you’re not satisfied with our handling of your matter, you can refer your complaint to external dispute resolution. We suggest you do this only once you’ve first followed our internal complaint processes set out above. You may be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (www.oaic.gov.au).

10. Website Privacy & Security Policy

When you access this website we/our Internet Service Provider may collect information about you. If you provide Personal Information to us through the website, we will use that information in accordance with our Privacy Statement.

Emails

If you email us we will record that email address. This address will only be used for the purpose for which you provided it. We may preserve the content of any email if we believe we have a legal requirement to do so. Please note despite the security measures we take, we cannot guarantee that any e-mail is secure.

Security

Data transmitted over the internet cannot be guaranteed to be fully secure. We therefore cannot guarantee the security of any information you send to us and you submit the information at your own risk. Once we receive the information, we will take all reasonable steps to protect the information in our systems according to our Privacy Statement.

Any Personal Information you provide in order to purchase merchandise on this website (including Credit Card details) will be protected by 128 bit Encryption Security. To view this website securely, you need a browser, such as Netscape Navigator or Microsoft Internet Explorer, displaying a symbol such as a key or lock, to show you are in secure mode; if not, a warning will appear.

Acceptance

You accept that your use of this website site indicates your acceptance of this Privacy Policy. This site may contain links to other websites. We are not responsible for the privacy policies of other sites that you may visit through our site.

11. Mercedes-Benz Australia Pacific Pty Ltd

We may provide your personal information that we collect to MBAuP. MBAuP may also contact you about your purchase of a MBAuP vehicle or about marketing material that it considers may be of interest to you.

MBAuP has its own privacy policy (and practices) regarding personal information that it collects or receives. MBAuP’s Privacy Policy is available in the link “MBAuP Privacy Policy” located on the footer of our website. You can also contact the MBAuP Privacy Officer on 1300 300 896 or by email (mbaupprivacyofficer@daimler.com).

12. How to contact us

If you have any questions in relation to this document or our management of your information, please let us know by contacting us by the following:

Post: 748 Burwood Hwy, Ferntree Gully, Vic,3156

Phone: (03) 9758 1120

Email: service@fwgraunke.com.au

Changes to our Privacy Statement

We reserve the right to change our Privacy Statement. A revised Privacy Statement will only apply to data collected subsequent to its effective date. This Privacy Statement was last amended in June 2022