F.W. Graunke (“We”, “Us”, “Our”) respect your personal information and share your concerns regarding data protection.

 

 

Our Privacy Statement sets out how we manage your personal information and other information in accordance with the Privacy Act and the 13 Australian Privacy Principles (APPs) set out in that Act, which regulate the way that certain entities handle personal information.

 

1. The kinds of information we collect and hold

 

Depending on the particular circumstances, we may collect and hold a range of different information   about you. This can include your name, date of birth, contact details (including address, email address,    phone number or mobile telephone number) occupation, driver's licence number, details about your    vehicle(s) and financial information (such as credit card or bank account numbers). This is not an    exhaustive list.

 

You might also need to provide personal information about other individuals to us (e.g. about your  authorised representatives). If so, we rely on you to inform those individuals that you are providing their    personal information to us and to advise them about this statement.

 

2. How we collect your information

 

We may collect your information in a number of ways, including:

 

 a) directly from you (such as where you provide information to us when you visit our premises or     website, complete an application form or agreement for one of our products, or contact us with a query     or request);

 

b) from Mercedes Benz Australia/Pacific Pty Ltd (“MBAuP”);

 

c) from third parties such as our related entities, business partners, credit reporting bodies, wholesale or other customers, or your representatives;

 

d) from publicly available sources of information; or

 

e) when we are legally authorised or required to do so.

 

This is not an exhaustive list.

 

If you choose not to provide to us certain information about you, we may not be able to provide you with the products or services you require.

 

3. How we hold your information

 

We take reasonable steps to maintain the security of your information and to protect it from unauthorized disclosures. While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist today and take appropriate care to help safeguard your information.

 

4. How do we use your information?

 

We collect, use and exchange your information so that we can:

 

a) establish your identity;

 

b) consider your request for a product or service;

 

c) allow us to provide a product or service;

 

d) conduct and improve our businesses and improve the customer experience;

 

e) to tell you about other products and services that we think may be of interest to you;

 

f) manage our relationship with you;

 

g) to consider any concerns or complaints you raise against us and/or to manage any legal action between you and us; and

 

h) to comply with any relevant laws, regulations, or codes of practice.

 

5. How we use your information for Direct Marketing

 

We may also use your information so that we can promote and market products, services and special offers that we think will be of interest to you. This marketing may be carried out in a variety of ways and may continue after we have received products or services from us. We will give you the opportunity to choose not to receive further communications or marketing material from us whenever we contact you. Alternatively, you may opt-out of any direct marketing by conducting us via the how to contact us section of this document.

 

6. How to access or correct your personal information

 

It is important that we have your correct details. You can update your information by contacting us (using the contact details set out in the how to contact us section of this document). If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us so that we can consider and respond to your request. We will need to verify your identity before giving you access to such information.

 

There is no fee for making the initial request but in some cases we may apply an administrative charge for providing access to your personal information in response to a request. In certain circumstances we’re allowed to deny your request, or limit the access we provide. If that is the case, we’ll write to you explaining why you cannot access the requested information.

 

7. Disclosure

We collect personal information to provide you with the best possible products and services that we have to offer, to create a more personalised experience for you, and comply with our legal, regulatory, industry or workplace requirements. More specific purposes include but are not limited to:

 

- those that you have consented we disclose your personal information to;

 

- our authorised dealer network;

 

- contracted service providers;

 

- MBAuP and other Daimler Group Companies; and

 

- as required an enforcement authority, regulator, law, court or tribunal.

 

8. Cross Border Disclosure

 

During our daily business activities and those of our related and associated entities and service providers, your personal information may be transferred, accessed, processed and/or stored in various countries within Asia, Africa, Europe, North America and other parts of Australasia, but usually in Germany, Singapore, India, United Kingdom and Japan.

 

Where work or services are undertaken on our behalf, this occurs under conditions of confidentiality and may result in your personal information being transferred, accessed, processed and/or stored (for example, on clouds and servers) in various countries for purpose of service or delivery to us or you.

 

Unless exception applies in the Privacy Act, prior to disclosing personal information to overseas recipients we will take reasonable steps in the circumstances to ensure that the overseas recipient adheres to the Australian Privacy Principles.

 

9. How to make a complaint

 

You may use the contact details in our how to contact us section of this document, to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner.

 

While we hope that we will be able to resolve any complaints you may have, if you’re not satisfied with our handling of your matter, you can refer your complaint to external dispute resolution. We suggest you do this only once you’ve first followed our internal complaint processes set out above. You may be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (www.oaic.gov.au).

 

10. Website Privacy & Security Policy

 

When you access this website we/our Internet Service Provider may collect information about you. If you provide Personal Information to us through the website, we will use that information in accordance with our Privacy Statement.

 

Emails

 

If you email us we will record that email address. This address will only be used for the purpose for which you provided it. We may preserve the content of any email if we believe we have a legal requirement to do so. Please note despite the security measures we take, we cannot guarantee that any e-mail is secure.

 

Security

 

Data transmitted over the internet cannot be guaranteed to be fully secure. We therefore cannot guarantee the security of any information you send to us and you submit the information at your own risk. Once we receive the information, we will take all reasonable steps to protect the information in our systems according to our Privacy Statement.

 

Any Personal Information you provide in order to purchase merchandise on this website (including Credit Card details) will be protected by 128 bit Encryption Security. To view this website securely, you need a browser, such as Netscape Navigator or Microsoft Internet Explorer, displaying a symbol such as a key or lock, to show you are in secure mode; if not, a warning will appear.

 

Acceptance

 

You accept that your use of this website site indicates your acceptance of this Privacy Policy. This site may contain links to other websites. We are not responsible for the privacy policies of other sites that you may visit through our site.

 

11. Mercedes-Benz Australia Pacific Pty Ltd

 

We may provide your personal information that we collect to MBAuP. MBAuP may also contact you about your purchase of a MBAuP vehicle or about marketing material that it considers may be of interest to you.

 

MBAuP has its own privacy policy (and practices) regarding personal information that it collects or receives. MBAuP’s Privacy Policy is available in the link “MBAuP Privacy Policy” located on the footer of our website. You can also contact the MBAuP Privacy Officer on 1300 300 896 or by email (mbaupprivacyofficer@daimler.com).

 

12. How to contact us

 

If you have any questions in relation to this document or our management of your information, please let us know by contacting us by the following:

 

Post: 748 Burwood Hwy, Ferntree Gully, Vic,3156

 

Phone: (03) 9758 1120

 

Email: service@fwgraunke.com.au

 

Changes to our Privacy Statement

 

We reserve the right to change our Privacy Statement. A revised Privacy Statement will only apply to data collected subsequent to its effective date. This Privacy Statement was last amended in June 2022

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